Utilities

Monetize cash-reliant customers to generate additional earnings and lower payment defaults

Reduce costs of expensive existing cash payment processes like cash machines or tills in the service center. Avoid electricity dunning processes and cut-offs.

How it works

Step #1

Receive barcode

The customer receives a barcode by mail, e-mail, SMS, as download in the customer portal or in person at the service counter.

Step #2

Pay at retail partner

The barcode gets scanned at a viafintech retail partner store and the customer either pays an invoice or payment reminder.

Step #3

Receive confirmation

You receive a payment confirmation in near-time.

Our Partners

Costumers that trust in us

Bill payment
Claim management
Payout
Prepayment
Online Portal

Bill Payment

„Before working with viacash we had a considerable customer volume and a high load on our service processes, especially at the end of the month. Besides, it came to disruptions in the operation of the vending machine and a relatively high expenditure for monthly statements. With the help of viacash we simplified our customer service. Customers are now familiar with the system and take advantage of different deposit points. The customer service staff now have considerably more time to focus on the important service issues of the customers and to prepare the toolbox for the automatic pay station. The long queue of cash payers at the turn of the month are a thing of the past as well. The solution with viacash is fully developed and has also given us a big advantage relating to the image.“

Kai Kistenmacher

Digitalize your customers with fully automated payment handling, no manual post-processing necessary

Use a complementary payment method, no cannibalization of direct debit customers

Avoid a costly dunning process

Provide a convenient payment-network integrated in the daily life of your customers

Improve customer orientation and retention and differentiate yourself from your competitors

Claim management

“The municipal utilities Düsseldorf have been using viacash for several years now. After a test phase for customers who have historically paid at pay stations, we have decided to introduce viacash for all customers in claim management. In retrospective, this was the right decision. Customer acceptance is above average. Additionally, we benefit from increased incoming payments and automated processing of payments resulting in less dunnings.”

Michael Inden

Generate additional earnings through usage of cash reserves

Avoid further dunning steps and decrease payment defaults

Use a simple, anonymous and GDPR-compliant payment method

Increase your customer service by offering them to pay their debt with cash

Claim management

“With viacash we automate our invoice processes, lower costs and increase incoming payments. Due to the long opening times of the partner companies of , our customers have more freedom to pay their bills on time. We are also expanding the range of services in Paderborn and Braunschweig with our PaderEnergy and BERGMANN brands and optimizing receivables management for self-payers.”

Jörn Milkereit

Quicker and cheaper than existing alternatives like checks or own infrastructure

Fully automize the payout of your customers refunds and credits

Improve your customer orientation by providing a convenient network integrated in the daily life of your customer

Prepayment

“The integration of “Barzahlen” is an important step for TEAG Thüringer Energie AG to enable customers with prepayment meters to control their energy costs, while at the same time avoiding the occurrence of outstanding receivables or to dismantle. The 24/7 availability of our web portal and long opening hours in the retail sector enhance convenience and make customers more flexible in their payments. At the same time, a high level of automation reduces the effort involved in receivables management. The solution has proven itself in practice since its introduction in 2016 and is enjoying growing popularity. For TEAG Thüringer Energie AG, it represents a step towards sustainable customer relations and the continued success of the company.“

Jens Donat

Offer an easy and convenient cash top-up solution for prepaid-customers

Allow prepayment customers to top-up at many locations also in rural areas and with flexible opening hours

No need to maintain own machines or tills to offer prepaid meters

Use prepaid meters to avoid payment defaults

Fully automated solution without any manual processes

Online portal

“E.ON Energie Deutschland GmbH has been successfully offering its electricity and gas customers viacash as an alternative to bank deposits for very short-term payments in advance of connection blocks for several years. The instant transmission of payments enables an immediate cancellation of blocking orders with the distribution system operator. The payment slips are sent by post together with all blocking notice letters. We are also offering our customers with blocking notice the preparation of payment slips via our telephone customer service. In addition, our customer at all dunning levels can request payment slips for the dunning amount as a self-service at eon.de/barzahlen.”

Michael Fliege

Additional earnings through usage of cash reserves

Avoid further dunning steps and lower payment defaults

Use a simple, anonymous and GDPR-compliant payment method

Increase your customer service by offering them to pay their debts with cash

Differentiate from your competitors

Solutions

API

Used for direct integration into the ERP-System to handle all processes.

SFTP

Used for mass processes, e.g. in dunning, independent from the ERP-System.

Cash Desk

Use the web-based interface to individually generate barcodes, used e.g. in service centers or in direct communication via phone.

Integration Partners

Would you like to learn more about viafintech?

Get in touch with us by filling out the contact form on the right and our business development team will be happy to advise you on our product portfolio and answer all your questions.